Delta scores dead last in Frequent Flyer program satisfaction
Click here for the survey results
What do you think? I personally have the most experience using AA, United, Delta, and US Air and the survey mimics my own experience.
Sure, Delta lets you use miles at higher tiers, but availability at the “standard” level is routinely terrible in my experience. I can usually find between zero and a few days in a month that I can use “low” awards – which is my benchmark for a successful redemption. I’m not redeeming 325,000 miles for a business class seat NYC-London! Of the programs, I’ve had the most luck getting what I wanted (or near it) using my AA miles.